Shipping Policy

Recommended Shopify page handle: /policies/shipping-policy

Draft status: customer-facing working draft. Please have counsel review before publishing.

At Rejuvalife Advanced Skin Care, we want your order experience to feel clear, reliable, and elevated from checkout through delivery.

 

Order processing

Orders are typically processed within 2 business days, excluding weekends and holidays. Orders placed after 3:00 PM Pacific Time may begin processing on the next business day.

During high-volume periods, product launches, holidays, weather events, carrier disruptions, or other circumstances outside our control, processing and transit times may be longer than usual. If we become aware that your order cannot ship within the stated processing window, we will contact you with an update and available options.

 

Fulfillment

Orders may be fulfilled by trusted third-party fulfillment partners on behalf of Rejuvalife Advanced Skin Care. These partners support order packing, shipping, and related fulfillment services, but Rejuvalife remains your point of contact for customer service.

 

Shipping carrier and tracking

Orders are currently shipped by UPS unless otherwise stated at checkout. Once your order ships, you will receive tracking information by email or SMS if you selected SMS updates.

Tracking updates are controlled by the carrier and may take time to appear after the shipping label is created.

 

Shipping areas

At launch, we currently plan to ship within the United States. If you are outside the United States, please contact info@rejuvalife.md before placing an order so we can confirm whether shipping is available.

 

Shipping charges

Shipping charges, if applicable, are calculated and displayed at checkout before your order is submitted. Promotional free-shipping offers, if available, will be applied according to the terms shown at checkout.

 

Incorrect shipping information

Please review your shipping address carefully before submitting your order. Rejuvalife is not responsible for packages delivered to an incorrect address entered by the customer. If you notice an address error, contact info@rejuvalife.md as soon as possible. We will do our best to help before the order ships, but changes cannot be guaranteed once fulfillment begins.

 

Lost, delayed, or stolen packages

Once a package has been transferred to the carrier, delivery timing and carrier handling are outside Rejuvalife’s direct control. If tracking shows that your package is delayed, missing, or delivered but not received, please contact info@rejuvalife.md and include your order number. We will help you review the tracking information and next steps with the carrier.

 

Damaged packages

If your order arrives damaged, please email info@rejuvalife.md within 7 days of delivery with your order number, a description of the issue, and clear photos of the shipping box, packing materials, and damaged product. Please keep the product and packaging until the issue is resolved.

 

Returns & Refund Policy

Recommended Shopify page handle: /policies/refund-policy

Draft status: customer-facing working draft. Please have counsel review before publishing.

Because skincare products are personal-care items, our return policy is designed to protect product integrity, customer safety, and a premium shopping experience.

 

Return window

Unopened and unused products may be eligible for return within 14 days of delivery. To request a return, email info@rejuvalife.md with your order number and the item you would like to return.

 

Return eligibility

To be eligible for return, the item must be unopened, unused, in its original packaging, and approved through our return process before it is shipped back.

Opened skincare products are not returnable unless the item arrived damaged, defective, or incorrect. This policy helps protect the safety and integrity of personal-care products.

Items not eligible for return

• Opened or used skincare products, unless damaged, defective, or incorrect.

• Products returned without prior authorization.

• Products not purchased directly from Rejuvalife Advanced Skin Care.

• Gift cards, if offered.

• Final sale, sample, trial, promotional, or limited-time items marked final sale at checkout.

How to start a return

• Email info@rejuvalife.md within 14 days of delivery.

• Include your order number, name, email address used at checkout, item requested for return, and reason for return.

• Wait for return authorization and instructions before mailing anything back.

• Use protective packaging when sending approved returns so items arrive in resalable condition.

Return shipping

Unless the return is due to a Rejuvalife error, damaged item, defective item, or incorrect item, the customer is responsible for return shipping costs. Original shipping fees are not refundable unless required by law or unless the return is due to our error.

Refund timing

Once an approved return is received and inspected, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method. Your bank or credit card company may require additional time to post the refund to your account.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, email info@rejuvalife.md within 7 days of delivery with your order number and clear photos. If approved, we may replace the item, issue store credit, or provide a refund depending on the situation and product availability.

Allergic reactions or skin sensitivity

Individual skin responses vary. Please review ingredients before use and patch test when introducing a new product. If you experience irritation, discontinue use and consult a qualified healthcare professional. Contact info@rejuvalife.md with your order number if you have a concern about a product experience.

Exchanges

We do not guarantee exchanges. If you ordered the wrong item, contact us promptly at info@rejuvalife.md. If the order has not entered fulfillment, we may be able to help update it.

 

Subscription Policy

Rejuvalife subscriptions are designed to help you maintain a consistent skincare routine with convenient replenishment and preferred savings.

How subscriptions work

When you purchase a subscription product, you authorize Rejuvalife Advanced Skin Care or its subscription technology provider to automatically charge your selected payment method at the frequency you choose until you cancel.

Available delivery cadences may include 30, 60, or 90 days, depending on the product or routine. Subscription savings may vary by product. Current launch planning includes 10% savings on eligible single products and 15% savings on eligible complete Dr. Berger regimens.

Subscription billing

Your payment method will be charged automatically before each subscription order is prepared for shipment. Applicable taxes and shipping, if any, will be shown according to the subscription settings and checkout terms.

Managing your subscription

You may be able to manage your subscription through the customer portal provided after checkout. Depending on the subscription app selected for launch, you may be able to skip an order, change cadence, update shipping information, update payment information, or cancel future orders.

Cancellation

Subscriptions may be canceled before the next order is processed. To avoid being charged for the next shipment, cancel or contact us before the renewal order begins processing. If a subscription order has already processed or shipped, it will be handled under the standard Returns & Refund Policy.

To request help canceling, email info@rejuvalife.md with your name, order number, and subscription email address.

Failed payments

If a subscription payment fails, the subscription provider may retry the payment or request updated billing information. Orders will not ship until payment is successfully processed.

Product availability

If a subscription item is unavailable, discontinued, reformulated, or delayed, we may contact you with options such as waiting for restock, substituting where appropriate, skipping a shipment, or canceling the affected order.

Changes to subscription terms

We may update subscription pricing, discounts, cadence options, or eligible products. Material changes will be communicated as required by applicable law and subscription-platform settings before they affect future charges.

 

Medical & Skincare Disclaimer

Recommended Shopify page handle: /pages/medical-skincare-disclaimer

Draft status: customer-facing working draft. Please have counsel review before publishing.

Rejuvalife Advanced Skin Care provides cosmetic skincare products and skincare education. The information on this website is not medical advice and does not replace consultation with a physician, dermatologist, or other qualified healthcare professional.

No medical diagnosis or treatment

Products and content on this site are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Product descriptions, ingredient education, before-and-after style language, and routine recommendations are provided for general skincare education and cosmetic-use purposes.

Individual results vary

Skincare results vary based on age, skin type, skin tone, health history, consistency of use, environmental exposure, medications, procedures, and other individual factors. No specific result is guaranteed.

Use as directed

Always follow the product label, directions, warnings, and cautions. Introduce new products gradually and patch test when appropriate. Avoid using products on broken, irritated, or compromised skin unless directed by a qualified healthcare professional.

Retinol and active ingredients

Products containing retinol, exfoliating acids, brightening agents, or other active ingredients may increase sensitivity or irritation for some users. Use sunscreen during the day when using products that may increase sun sensitivity. If you are pregnant, nursing, using prescription skincare, undergoing procedures, or managing a skin condition, consult your healthcare professional before use.

Sunscreen products

For sunscreen products, follow the Drug Facts label, directions, warnings, expiration date, and reapplication instructions on the product packaging. Sunscreen should be used as part of a comprehensive sun-protection routine.

When to stop use

Stop using a product if you experience persistent irritation, rash, swelling, discomfort, or an unexpected reaction. Seek medical attention if symptoms are severe or concerning.

 

Privacy Policy

Recommended Shopify page handle: /policies/privacy-policy

Draft status: customer-facing working draft. Please have counsel review before publishing.

This Privacy Policy explains how Rejuvalife Advanced Skin Care collects, uses, shares, and protects personal information when you visit our store, make a purchase, create an account, contact customer service, or sign up for marketing or subscription services.

Internal note: This draft must be customized once the Shopify theme, checkout, payment processor, subscription app, email/SMS provider, analytics pixels, returns app, reviews app, and advertising tools are finalized.

Information we collect

• Contact information, such as name, email address, phone number, billing address, and shipping address.

• Order information, such as products purchased, order history, payment status, shipping status, returns, refunds, and subscription details.

• Payment information processed through Shopify and payment providers. Rejuvalife does not directly store full credit card numbers.

• Account and subscription information, if you create an account or enroll in replenishment subscriptions.

• Customer service information, including messages, photos related to damaged items, product questions, and support history.

• Device and website information, such as browser, IP address, pages viewed, referral source, cookie identifiers, and shopping activity.

How we use information

• To process orders, payments, fulfillment, shipping, returns, refunds, and subscriptions.

• To communicate with you about orders, customer service requests, product questions, and account activity.

• To provide tracking information and fulfillment support through trusted service providers.

• To send marketing emails or SMS messages if you opt in, and to honor opt-out requests.

• To improve the store, website experience, products, merchandising, customer service, fraud prevention, and security.

• To comply with legal obligations, enforce our terms, protect rights, and maintain business records.

How information is shared

We may share information with service providers that help operate the store, including Shopify, payment processors, fulfillment partners, carriers, subscription platforms, email/SMS providers, analytics providers, returns platforms, fraud-prevention tools, and professional advisors.

We may also disclose information when required by law, to protect rights and safety, to prevent fraud, or as part of a business transfer.

Third-party fulfillment

Orders may be fulfilled by trusted third-party fulfillment partners who receive the information necessary to pack and ship your order, such as name, shipping address, order contents, and shipping method.

Cookies and analytics

Our store may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand site performance, support checkout, prevent fraud, and measure marketing effectiveness.

Email and SMS marketing

If you sign up for email or SMS marketing, we may use your contact information to send product news, educational content, offers, replenishment reminders, or launch updates. You may unsubscribe from marketing emails through the unsubscribe link and opt out of SMS according to the instructions in the message.

Privacy rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, or limitation of certain personal information, or to opt out of certain uses. To submit a privacy request, email info@rejuvalife.md.

Do not submit medical information

The online skincare store is not a medical portal. Please do not submit sensitive medical information, treatment records, or urgent medical questions through store forms, reviews, or customer service email. For medical concerns, contact your healthcare provider or clinic through the appropriate medical channel.

Data retention

We keep personal information as long as reasonably necessary for order fulfillment, customer service, legal compliance, accounting, security, dispute resolution, and business operations.

Children’s privacy

Our store is intended for adults. We do not knowingly collect personal information from children under 13.

Contact

For privacy questions or requests, contact info@rejuvalife.md.

 

Terms of Service

Recommended Shopify page handle: /policies/terms-of-service

Draft status: customer-facing working draft. Please have counsel review before publishing.

These Terms of Service govern your access to and use of the Rejuvalife Advanced Skin Care online store. By visiting the store or placing an order, you agree to these Terms.

Store owner

This store is operated by [legal business name], doing business as Rejuvalife Advanced Skin Care. Contact: info@rejuvalife.md. 

Eligibility

You must be at least the age of majority in your state or province of residence to purchase from this store.

Product information

We work to present product information accurately, including product descriptions, pricing, images, sizes, ingredients, directions, and warnings. However, product packaging and labels may vary or be updated. Always review the product label before use.

No medical advice

Content on this store is for general skincare education and cosmetic-use purposes only. It is not medical advice and does not create a physician-patient relationship.

Orders and acceptance

An order confirmation means we received your order request; it does not guarantee acceptance. We may cancel, refuse, or limit orders for reasons including suspected fraud, pricing errors, inventory issues, shipping restrictions, product availability, or violation of these Terms.

Pricing and availability

Prices, promotions, product availability, subscription terms, and shipping options may change without notice, subject to applicable law and any terms presented at checkout.

Payment

You agree to provide current, complete, and accurate billing and account information. Payment is processed through Shopify and its payment partners or other approved payment providers.

Subscriptions

If you enroll in a subscription, you authorize recurring charges according to the cadence and terms shown at checkout and in the Subscription Policy.

Shipping, returns, and refunds

Shipping, returns, refunds, damaged items, and subscription returns are governed by the Shipping Policy, Returns & Refund Policy, and Subscription Policy.

Promotions

Promotions, discount codes, gifts with purchase, bundles, and limited-time offers may be subject to additional terms. Promotions may not be combined unless stated and may be changed or discontinued at any time.

Intellectual property

All store content, including text, images, product names, logos, graphics, design, and brand materials, is owned by or licensed to Rejuvalife and may not be copied, reproduced, distributed, or used without written permission.

User content and reviews

If you submit reviews, photos, testimonials, feedback, or other content, you grant Rejuvalife permission to use, reproduce, edit, and display that content for business and marketing purposes, subject to applicable law and platform terms. Do not submit content that is false, unlawful, misleading, infringing, or medically sensitive.

Limitation of liability

To the fullest extent permitted by law, Rejuvalife is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the store or products. Nothing in these Terms limits rights that cannot be limited under applicable law.

Governing law

These Terms are governed by the laws of [insert state], without regard to conflict-of-law principles, unless applicable consumer law requires otherwise.

Contact

Questions about these Terms may be sent to info@rejuvalife.md.

 

Contact / Customer Care Policy

Our customer care team is here to help with order questions, product support, damaged items, subscription help, and returns.

Contact information

• Email: info@rejuvalife.md

What to include

To help us assist you quickly, please include your order number, full name, email address used at checkout, and a short description of your question or concern.

Response time

We aim to respond to customer service emails within 1 to 2 business days, excluding weekends and holidays.

Medical questions

Customer care can help with product and order questions but cannot diagnose skin conditions or provide medical advice. For medical concerns, please contact a qualified healthcare professional.

 

Accessibility Statement

Rejuvalife Advanced Skin Care is committed to providing a website experience that is accessible and usable for as many customers as possible.

Our commitment

We aim to support accessibility best practices and continue improving the usability of our website, content, navigation, product information, and checkout experience.

Need assistance?

If you experience difficulty using our website or accessing information, please email info@rejuvalife.md with a description of the issue, the page or feature involved, and the assistive technology or browser you are using if you are comfortable sharing it.

Ongoing improvement

Accessibility is an ongoing effort. We welcome feedback and will use it to improve the shopping experience.